As a call handler you will be responsible for taking inbound calls from customers regarding complaint cases. On each call you will be working to understand the situation in full and log details carefully to the bank's system.
This is an excellent opportunity to broaden your financial product knowledge and network within a great team.
What you’ll be doing:
* Take ownership of new complaint calls and update customers on the status of existing complaints.
* Call volumes are around 20 - 30 calls a day as calls will cover a high level of detail.
* Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
* Take ownership of cases and contacting third parties for evidence and information to support case investigations.
* Take responsibility for queries/issues through to resolution.
* Manage expectations of all internal and external customers.
What we’d like to see from your application:
* Previous experience within customer service.
* Knowledge of the financial service industry and regulations.
* Strong oral and written communication.
* Confidence on the phone to interrogate and collect key information.
* Great prioritising and time management.
* Strong attention to detail.
Location: Newport (parking on site available)
You will be expected to work fulltime from the office in Newport for training and accreditation. Once you pass accreditation you will be able to work on a hybrid basis with 2 days in the office each week.
The rate on offer: £150 per day Via Umbrella with an opportunity to increase to £165 a day after training and sign off.
Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break on top.
Duration: Initially until June 2026, with opportunity to extend.