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QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.
By joining the rapidly growing team at QSC UK, you will be entering a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to colour outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
To be part of the AET team means to support and deliver the highest quality technical support to the UK systems integrators, consultants, and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Q-SYS and other specialist QSC platforms.
This is a highly varied role, and a successful candidate will be working across multiple disciplines with customers at all levels of the AV industry.
Responsibilities
* Provide Applications support and QSC Training content to the UK, Ireland and Nordic markets
* Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
* Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
* Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
* Maintain and build an excellent relationship with customers and end users.
* Attend industry training and develop relevant knowledge and skills to enhance performance.
* Deliver training on Q-SYS products to programmers, system designers, and commissioning engineers
* Deliver pre-sales system designs for projects across multiple verticals
* Travel toUK, Ireland and Nordic regions to deliver training to distributors and integrators and provide support.
Qualifications
* Education to degree level or qualification in industry relevant field
* Comprehensive understanding of audio, video and networking is essential
* Proven work experience as a Technical Support Engineer, installation Engineer, AV programmer or similar role
* Strong experience in supporting audio visual or IT infrastructure services is key
* Commercially astute with the ability to understand a complex sales process
* Proven expertise managing complex systems within a corporate AV/IT environment
* Supported products and services NOT exclusively based on hardware
* Supported products and services to Tier 1 integrators and end users
* Exceptional technical ability with a detail-oriented approach
* Well organised to manage conflicting priorities
* Excellent problem-solving skills individually and as part of a team
* Confident and engaging presentation skills
* Excellent communication skills – with the ability to translate technical information for all types of audiences
* Professionally presented with natural gravitas
* Excellent communication skills (both verbal and written)
* Fluent English language skills (both verbal and written)
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