<div><p>We are looking for a Patient Navigator to join the Diabetes & Endocrinology admin team at Chase Farm Hospital to oversee the patient pathway from referral to treatment. The role involves coordinating administrative functions from GP referral to discharge, ensuring smooth patient journeys, acting as a single point of contact, filing correspondence, managing mail, and producing clinician replies.</p><h3>Responsibilities</h3><ul><li>Coordinate patient administrative functions from referral to discharge in line with care pathway instructions.</li><li>Assist patients with multiple specialist needs to reduce appointments across the Trust.</li><li>Act as a single point of contact for patients within your remit.</li><li>File all correspondence including patient letters, results, and distribute mail.</li><li>Manage mailboxes, identify and respond to suitable correspondence.</li><li>Produce relevant correspondence for clinicians replies.</li><li>Maintain patient records in the Royal Free Hospital NHS system EPR and other databases; perform data entry and use Excel proficiently.</li><li>Maintain communication channels with patients, clinicians, and staff; provide excellent customer care.</li><li>Monitor and meet NHS targets such as the 18‑week RTT target and other Trust pathway targets.</li></ul><h3>Qualifications</h3><h3>Education and professional qualifications</h3><ul><li>English and Maths at GCSE level or equivalent (Essential).</li><li>Diploma level qualification or equivalent experience (Desirable).</li><li>RSA 2 or RSA 3 word processing/typing or equivalent experience (Desirable).</li><li>Knowledge of medical terminology and experience with Cerner (Desirable).</li><li>Courses/further study demonstrating personal development (Desirable).</li></ul><h3>Experience</h3><ul><li>Previous experience working with the public and/or patients in a healthcare environment (Essential).</li><li>Experience interacting with all levels of staff (Essential).</li><li>Previous administrative and organisational experience (Essential).</li><li>Experience managing and prioritising workload, meeting deadlines (Desirable).</li><li>Experience dealing with non-routine and complex problems (Desirable).</li></ul><h3>Skills and aptitude</h3><ul><li>Excellent written and verbal communication skills (Essential).</li><li>Excellent organisational skills with meticulous attention to detail (Essential).</li><li>Customer care practice, being polite, sympathetic, patient, diplomatic (Essential).</li><li>Understanding of patient confidentiality (Essential).</li><li>Knowledge of Cerner (Desirable).</li><li>Awareness of National and Trust pathway targets such as the 18‑week RTT target (Desirable).</li><li>Ability to confidently interact and share knowledge with staff at all levels (Desirable).</li><li>Proof of continuous learning and development (Desirable).</li><li>Ability to learn and assimilate information quickly (Desirable).</li><li>Ability to use databases (Desirable).</li></ul><h3>Personal qualities and attributes</h3><ul><li>Maintain excellent communication channels and good customer service.</li><li>Maintain high level of professionalism.</li><li>Work under pressure, use own initiative to prioritise tasks.</li><li>Good interpersonal skills, friendly and approachable.</li><li>Proactive, forward‑thinking, quick problem solving attitude.</li></ul><h3>Values</h3><ul><li>Demonstrate ability to meet the Trust Values (Essential).</li></ul><p>It is the aim of the Trust to provide patients and other service users with the best possible care and services. All staff are required at all times to put the patient and other service users first and do their utmost to meet their requests and needs courteously and efficiently.</p></div>