IT Support Engineer
Location - Hybrid (2-3 days in Central London)
Salary - Up to £38k (+10% profit sharing)
About the Role
We are seeking a proactive and customer-focused IT Support Engineer to join a growing IT team for our client in the financial space. This role is ideal for someone who thrives in a hands-on environment, enjoys problem-solving, and is passionate about delivering high-quality technical support across both local and global teams.
You will play a key role in supporting our client's London office while also contributing to wider group IT operations, ensuring consistent and efficient service delivery across the organisation.
Key Responsibilities:
Local Office Support
* Provide hands-on support for desktops, laptops, mobile devices, peripherals, and office infrastructure
* Support meeting room technology, including video conferencing and AV systems
* Act as the first escalation point for local hardware, software, and network issues
* Manage onboarding/offboarding (device setup, accounts, access)
* Maintain office IT equipment, including printers, Wi-Fi, and telephony
Group / Cross-Divisional Support
* Deliver remote support across regions using service desk and remote tools
* Contribute to IT projects such as upgrades, rollouts, and security initiatives
* Support Microsoft 365 platforms and assist with standardising IT processes
* Assist with patching, endpoint security, and compliance activities
Service Delivery & Improvement
* Manage and resolve tickets via the ITSM system in line with SLAs
* Escalate complex issues where required
* Maintain documentation and contribute to process improvements
Collaboration & Communication
* Work with wider IT teams to deliver consistent support
* Communicate effectively with users at all levels
* Support and mentor junior engineers and provide occasional user training
Your Profile:
* Strong knowledge of Windows 10/11, macOS, and Microsoft 365 administration
* Experience with Azure AD / Microsoft Entra (user management, groups, permissions, MFA)
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
* Hands-on experience supporting end-user devices (laptops, desktops, mobile devices, printers, AV equipment)
* CompTIA A+ certification or ITIL Foundation would be beneficial
What We Offer
* Opportunity to work in a collaborative and supportive IT environment with a strong emphasis on career progression
* Exposure to a wide range of technologies and projects
* Professional development and training opportunities
* Competitive salary and benefits package - Including profit sharing
If you're interested, please apply using the link.