Role: Senior Support Engineer
Location: Lancaster
Salary: £30,000-£37,000
Work Pattern: On-site (flexibility over time)
Overview
This well-established company are seeking a Senior Support Engineer to join their team.
This is a varied and hands-on role ideal for someone who enjoys working with both people and technology. The successful candidate will support a wide range of clients, deliver IT projects, and play a key role in onboarding and training - all while contributing to a fun, collaborative team culture.
It is essential that this candidate is based in a commutable distance to the office in Lancaster, as it starts as an on-site role. It is also essential that this candidate holds a driving licence and have access to a vehicle.
Key Responsibilities
* Provide day-to-day IT support for customers, resolving issues promptly and professionally.
* Develop tailored project proposals aligned with client needs and best practices.
* Lead new customer onboarding, ensuring smooth transitions and accurate documentation.
* Manage and deliver IT support projects, maintaining high standards and clear communication.
* Support onboarding and development of new team members.
Key Technical Skills
Required Experience:
* Windows Servers – including Active Directory, DNS, DHCP, Group Policy & Exchange.
* Windows 10/11 desktop support.
* Virtualisation – VMware or Hyper-V.
* Server hardware.
* Wireless networks.
* Backups & disaster recovery.
* Office 365 – setup and ongoing management.
* Email security – spam filters, spoofing protection.
Nice to Have:
* macOS.
* Phone systems.
* System deployment and storage.
* Experience with RMM tools.
* Firewalls – especially Fortinet
* Cloud hosting – AWS or Azure.
Long-Term Benefits
This company offers excellent opportunities for career progression within a growing business, encouraging continuous learning and development. You’ll join a supportive, close-knit team that values collaboration, celebrates successes together, and supports each other both professionally and personally.
If this sounds like an opportunity that you would like to explore, please apply now as interviews are being held imminently.