Spanish Speaking Customer Service Representative £24,000 / £12.73ph Nottingham (hybrid) Hours: 36.25 M-F 8 am – 4 pm Harper Recruitment Group is working in partnership with a leading company who are looking for a Spanish Speaking Customer Service Representative to support their wholesale and retail customers. What will the role involve? * Responding to customer queries regarding orders via email and telephone * Processing orders & entering details into in-house systems * Supporting with delivery queries * Managing returns and refunds * Liaising with and coordinating couriers * Authorising credit notes strictly following company guidelines * Producing correspondence and confirmation via email * Demonstrating and developing knowledge of product lines * Other administrative or customer service tasks to support the wider teams Who are we looking for? * Fully fluent in Spanish and English * Able to take on product knowledge * Previous customer service experience * Experience using Microsoft Excel What’s in it for you? * Supportive and diverse company culture * Hybrid working – 2 days in the Nottingham office * Casual dress code * Development opportunity in a global company Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have...