Reporting into the Location Manager responsibilities will include:
1. Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
2. Customer service NVQ2 would be advantageous.
3. Previous cleaning experience and knowledge is desirable.
4. Use of cleaning products in a safe manner.
5. Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
6. Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
7. Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
8. Well organized with good time management skills.
9. Strong interpersonal and empathy skills and a friendly personality.
10. Able to work individually and as part of a team.
11. Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Ridgemount in Banstead is home to well trained and helpful staff with rooms for up to 66 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.
12. Ridgemount is located just 2min walking distance from Banstead Town Centre where bus stops are located. Area is nice and quiet. We have on-site parking where staff can park their cars as well
13. We support are colleagues with a process that includes arranging regular and frequent meetings to review their work and to provide development and support along their way climbing up that ladder to better themselves. Staff recognition is important in Ridgemount & rewarded each month for staff members going that extra mile in the workplace with employee of the month schemes
14. We have been awarded Anchor Inspires Award. Staff and Residents have worked together by planning and then implementing the changes to environment
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
15. Gym, fitness and wellbeing discounts
16. Mental health support
17. Flexible working options
Finance
18. Pension plan – contribute between 4% and 8% and we’ll match it or better
19. Quick and easy pension transfer service
20. Savings and financial advice, loans, free life assurance
21. Discounts on shopping, holidays, phones, technology and more
Career
22. Ongoing personal and professional development programme
23. Leadership Pathways online learning resources
24. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.