As a Travel Specialist, you'll be the face of our company for our trade partners and their clients. From the very first enquiry to the moment they return home, you'll be their go‑to guide, making sure every detail of their journey runs smoothly. No two days are the same, you might be shaping dream itineraries, liaising with suppliers, or answering last‑minute questions. What stays constant is your passion for Latin America and your commitment to delivering exceptional service.
You'll be curious and eager to keep learning about the latest destinations, products, and travel news, bringing that knowledge to every conversation. With your energy, ambition, and sharp eye for detail, you'll help us create unforgettable experiences and build lasting relationships.
Key Responsibilities
o Creation and sale of high quality, tailormade holidays to Latin America
o Make the most of every single genuine sales enquiry received o Exceed sales targets and KPI's set by the company
o Ensure the products sold, and the supporting information, is of the highest standard.
o Achieve exceptional levels of service at all times.
o Interacting with our trade partners, mostly over the telephone - with some face to face meetings
o Continual training to ensure that you remain a true Travel Specialist with up to date commercial knowledge
o A total commitment to customer service. It's your goal to ensure we exceed all client's expectations.
o Flexibility to meet the needs of the developing business.
Please note that although this role is within on our trade sales department, there may be the necessity to work within, or alongside, our direct sales department on occasion, in order to meet the needs of the business.
About You
The number one thing we look for is energy and enthusiasm. We are looking for someone who is excited to be part of our journey, ready to roll up their sleeves and help us achieve big things together. You'll be a great fit for the role if you bring:
• At least 3 years' experience in a target-based, travel sales role
• First hand knowledge of long-haul travel including at least two countries in Latin America
• A strong geographical awareness of Latin America
• Genuine enthusiasm and passion for travel
• Organisational skills and the ability to manage your time effectively
• Flexibility and adaptability when plans change
• A sharp eye for detail that keeps everything running smoothly
About Us
Latin Routes is no ordinary tour operator. What began in a small office above a pizza shop has grown into one of the UK's leading and award-winning specialists in travel to Latin America. Today, we're proud to create Truly Individual Holidays tailored to each client. Our passionate team of Travel Specialists use their first-hand knowledge and love of Latin America to design unforgettable journeys and help every traveller plan the trip of a lifetime.
The Details
The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days.
The hours are 38.75 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips.
Our Vision & Mission
'To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners'
We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs.