About the Role
As our new Collections Executive, you will have full responsibility for collecting outstanding payments owed to Oxford University Press from both domestic and international accounts, across Print, Digital, and Intellectual Property rights. This will be done in accordance with established credit control policies and procedures, with a strong focus on meeting collection targets, minimizing bad debt, and supporting the organization’s revenue streams.
Key tasks include contacting accounts with due or overdue payments, engaging with customers who have exceeded credit limits, and maintaining accurate records to ensure compliance with internal controls and audit requirements.
Additionally, the position requires building strong relationships with internal teams and external stakeholders to support effective collections. You will aim to achieve cash collection targets, escalating any risks to management, and collaborating with CAR (Cash Allocation and Reporting) and MD&Q (Master Data and Query Resolution) teams to resolve payment queries. The role also includes approving credit limits and payment terms within defined guidelines, and preparing documentation for extended credit requests and payment plans in line with the credit policy.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
While this role is within the finance team, prior experience in finance is not required - strong Excel skills, experience of working to targets and a proactive approach to learning are essential.
Essential:
1. Excellent workload and people skills
2. Able to work to meet agreed deadlines and both individual and team targets
3. Sales ledger collections activities
4. Experience of dealing with large volumes in a multi-currency environment
5. Effective communicator
6. Remains calm during pressurized times
7. Pro-active approach
8. Excellent time management
9. Commitment to complete activities
Desirable:
10. Multilingual
11. Experience and knowledge of the publishing industry
12. Experience of SAP
13. Experience of working in a shared service and/or Centre of Excellence environment
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual payment.
Please see our Rewards and Recognition page for more information.