Our care navigators are trained to assist patients access the most appropriate healthcare services based on patient need. Candidates must be able to demonstrate a willingness to listen to patient concerns and help them navigate the healthcare system effectively, to ensure timely and relevant care. Care navigators must display compassion and utmost confidentiality so that patients feel comfortable discussing sensitive health matters. The successful candidate must be able to multi-task in this very busy and varied role
Main duties of the job
Patient Navigations - signpost patients to appropriate healthcare professionals based on clinical protocols and gather relevant information
Appointment Management - Process and manage all in-person telephone, face to face and online appointment requests
Administrative Tasks - Maintain patient records, handle correspondence and assist with registration process
Communication Skills - Provide effective communication with patients and clinical team, ensuring accurate documentation and confidentiality
Support for Clinical Teams - Assist with general tasks and support clinical decision making to enhance patient satisfaction
About us
Davyhulme Medical Centre is a GP practice in Trafford offering a range of service to its 11,000 registered patients. We are based at 130 Broadway, Davyhulme, Manchester, M41 7WJ. Our team are long-serving and dedicated in providing an excellent, compassionate service to our patients. Our patients at the heart of everything we do and providing the highest standard of care and treatment. Services include:
* Preventive care and health promotion : Routine check-ups, health risk assessments, immunisations, and advice on diet, exercise, and smoking cessation.
* Diagnosis and treatment of acute illnesses : For common, short-term health problems like colds, flu, urinary tract infections, and minor injuries.
* Management of chronic conditions: GPs create personalised treatment plans, manage medication, and coordinate with other health professionals.
* Care-coordination: GPs work with other health professionals to ensure consistent and co-ordinated medical care including dieticians, physio's and mental health professionals
* Empowering patients: GPs educate patients on health maintenance and help them make informed decisions about their health and well-being.
Job responsibilities
* Operational Duties:
* To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments.
* To receive and make telephone calls, using a helpful and problem-solving approach.
* To maintain good housekeeping of the admin and reception areas as well as maintain the security of the building by ensuring visitors are signed in/out. Report any issues that will affect the smooth running of the practice to your line manager.
* To monitor flow of patients and inform patients and staff of any delays or possible problems. To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.
* To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner.
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative and clerical support to clinical staff and other members of the Practice team.
* To gain comperency, as directed, in the use of IT applications in support of your role; including, but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR.
* To book appointments and recalls, ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload.
* To process prescription requests as directed.
* To gain competency in clinical coding (SNOMED).
* Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies.
* Typing and/or processing referral letters and general correspondence.
* Processing referrrals and dealing with queries on the NHS e-referral system.
* Keeping referral templates and forms within the clinical system up to date.
* Scanning correspondence on to patients records as required.
* Liaising with the hospitals and secondary care about patient appointments and test result queries.
* Dealing with queries raised by Clinicians, Practice Management and Patients.
* Processing requests from patients and others regarding medical records and medical information including ensuring appropriate consent is in place and payment is received in line with Practice procedures.
* Managing stock levels and ordering of all secretarial and practice stationery.
* To attend and minute meetings as requested.
* To carry out any other duties as have reasonably been requested by the Assistant Practice Manager and not to unreasonably withhold agreement.
Person Specification
Experience
* Experience:
* Medical Receptionist: 1 year desirable
* Experience of working in GP setting desirable
Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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