Income Services Assistant
Grade 5, SCP £32,228 £38,539)
Working as part of the Income Services Team you will contribute towards responsibilities including cash receipting at a public service counter, telephone payments, daily and monthly reconciliations, administration and collection of Borough Rate, recording and issuing of Douglas City Council Small Claims at Isle of Man Courts of Justice, operation of Sundry Debtor Scheme and Building Control Searches.
If you have sufficient experience of office administrative, basic accounting routines, experience of cash collection and experience of the administration of rates and debt collection procedures then we would welcome an application from you.
You should also possess excellent customer care skills and ability to deal with customer complaints and have previous experience of working with the general public, both face to face and on the telephone.
For full details of the role, the job description and selection criteria can be found on the Council's website ) or contact the Human Resources Section on
Closing date for submission of applications is: Friday, 10th October 2025.
Miss K J Rice, Chief Executive, City Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1AD
Douglas City Council is committed to recruiting a diverse and highly talented workforce representative of our City and are committed to ensuring the recruitment and selection process is inclusive and accessible to all. We encourage applications from people of all backgrounds and aim to have a workforce that represents the City we serve.
About You:
Douglas City Council is committed to providing high-quality public services across our community. We are dedicated to fairness, collaboration, and delivering outcomes that benefit the people of Douglas.
SELECTION CRITERIA
Essential
* 5 GCSEs, including English and Maths. Grade C, above or equivalent
* Sufficient experience of office/administrative/basic accounting routines
* Experience of cash collection
* Experience of the administration of rates and debt collection procedures
* An awareness of up-to-date Anti Money Laundering legislation
* Ability to maintain a high level of confidentiality, customer focus and security of information in all aspects of work undertaken
* Experience of working with the general public, face to face and on the telephone
* Excellent customer care skills and ability to deal with customer complaints
* Ability to maintain accurate manual/computer records
* Good interpersonal skills, ability to work independently and as part of a Team
* Ability to set priorities and manage progress of work
* Self-motivated, innovative and capable of working under pressure with minimum supervision as well as to strict deadlines
* IT skills and experience of working with financial accounting software packages
Desirable
* Experience of local government and an understanding of the operations and functions of a local authority
* Knowledge of the Council's Standing Orders and Financial Regulations
* Knowledge of Isle of Man Courts of Justice Small Claim Procedures, Court Proceedings and Coroners' powers
* Political sensitivity