Job Description Position Purpose:
This role is pivotal in driving sales and revenue growth and fostering strong customer relationships. The ideal candidate will actively engage with customers, collaborate with internal teams, and contribute to the development and execution of commercial strategies.
Primary Responsibilities:
1. Customer Engagement and Relationship Management:
Actively engage with customers through multiple channels (phone, email, live chat, etc.) to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
Play a pivotal role in driving customer acquisition and retention strategies through effective communication, negotiation, and problem-solving skills.
2. Sales and Order Processing:
Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.
3. Market Analysis and Data Insights: