We are a large, busy GP surgery in the Crewe area. We have an exciting opportunity for the right candidate to join our team as a Care Navigator.
Main duties of the job
1. Meeting and greeting patients, arranging appointments, and dealing with general administration for the practice.
About us
We are a busy GP practice within the Crewe area. We offer a variety of patient services to our population.
Job responsibilities
Care Navigators are responsible for undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Duties include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required. They act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members, and external agencies such as secondary care and community service providers.
Person Specification
Experience
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedures
* Experience of working with the general public
* Experience of clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be conducted to ensure suitability for the role.
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