Job Title: IT Helpdesk Technician (1st Line Support) - Hybrid / Harrogate
Location: Harrogate (3 days office / 2 days home)
Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call Allowance
Why Apply?
This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology-driven environment, supporting a leading private sector organisation during a transformative migration to Microsoft Azure. You'll be part of a forward-thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide.
IT Helpdesk Technician Responsibilities
Deliver 1st line IT support both remotely and on-site
Manage and resolve incidents via the IT Service Management platform
Configure, deploy, and maintain laptops, desktops, and corporate devices
Support Microsoft 365 suite including Teams, SharePoint, and Exchange
Manage Active Directory and Microsoft Entra ID (formerly Azure AD)
Oversee device management and security through Microsoft Intune
Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN)
Support Apple devices, including iPads, MacBooks, and macOS
Contribute to hybrid cloud migration projects and internal IT initiatives
Participate in the weekend on-call support rota (with allowance)
IT Helpdesk Technician Requirements
Essential:
Previous experience in a 1st Line IT Support / Helpdesk role
Strong knowledge of Windows 10/11 and Microsoft 365
Understanding of Active Directory and Microsoft Entra ID
Familiarity with Microsoft Intune for device management and security
VoIP (3CX) and basic networking knowledge (DHCP, DNS, VPNs)
Ability to support Apple technology confidently
Full UK driving licence and own transport
Based in or near Harrogate
Desirable:
Windows Server administration
RMM tool experience (e.g., Datto, Zendesk, Freshdesk)
Knowledge of patch management, scripting, and automation
Experience with Microsoft CRM, SQL, or .NET
Previous work in healthcare or regulated industries
What's in it for me?
Hybrid working - 3 days office / 2 days home
Exposure to app development, 2nd line support, and modern cloud platforms
iPad and laptop provided
Death in Service scheme
Generous weekend on-call allowance
Mileage reimbursement for travel to sites nationwide
Opportunity to be part of a high-profile Azure migration project
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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