Overview
Role: Head of Neighbourhood Services, Kent and Essex
Salary: £73,123 - £91,404 per annum (offered dependent on experience) plus a Car Allowance of £2,329 per annum
Contract: Permanent
Hours: Full time, 35 hours per week Monday-Friday
Location: Hybrid, working between our Dartford, Ashford and Maldon offices and home
Role summary
We’re looking for a Head of Neighbourhood Services who’ll play a key role within our Customer Experience Directorate. You’ll be responsible for delivering an excellent customer experience throughout our regional landlord services including tenancy, estate and leasehold management.
Take a look at our comprehensive recruitment pack for more information on the role and the benefits we can offer you: head-of-neighbourhoods-kent-and-essex-proof-2.pdf
Who are we?
We’re one of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.
We’re also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025, based on our employee feedback.
Social channels
Want to know more about Moat? Check out our social media feeds!
LinkedIn: @moathomes
Facebook: Moat Homes
How to apply
Interested in applying? We want to hear from you! To apply, please complete our application form in full via our careers website (Moat Homes Careers). As we use anonymous recruitment and do not accept CVs, it’s important you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so tell us about your experience, skills, and what makes you a great fit for Moat.
Closing date: Please apply on our website by 11pm on Wednesday 5 November 2025.
If you are shortlisted for this role, there may be psychometric assessments as part of the recruitment process.
Interview date: Interviews will take place in person at Mariner House, Dartford, on Tuesday 18 November 2025.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
Benefits
In return, you’ll receive:
Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com).
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