Customer Service Advisor Team Leader
Warwickshire Hospital | Administration | Permanent | Full Time |
Up to £31,415 per annum depending on experience
37.5 hours per week
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
Our Warwickshire Hospital has an opportunity for a Customer Service Advisor Team Leader. You will be the direct leader for our team of Customer Service Advisors, and have an important part in the Hospital's performance.
As our Customer Service Advisor Team Leader, you will:
1. Ensure the work within the customer service advisor team meets all required standards and timescales
2. Ensure all patient quotes, data and information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format
3. Work alongside Clinic Bookings to ensure clinics are open and closed appropriately, allowing consultants to maximize their clinic time
4. Work closely with the Patient Services Manager to enhance processes across all administration departments
5. Ensure that work is carried out to deadlines and within agreed working practices and procedures
6. Responsible to ensuring that team complete mandatory training within timescales provided
7. Lead the co-ordination, performance management and staff rota scheduling for a team of up to 10 FTE
8. Follow the recruitment process and conduct interviews
9. Participate in the induction, training and mentoring of new staff
10. Responsible for all absence management and annual leave including return to work interviews
11. Manage your time effectively between managerial workload and administrative duties
12. Complete regular 1-2-1 meetings and team meetings
13. Conduct annual performance development reviews
14. Works closely with the heads of all departments to ensure smooth and efficient admin processes
To succeed as a Customer Service Advisor Team Leader, you will need:
15. Experience in Customer Service
16. A forward thinking, proactive approach
17. Methodical approach to task management
18. A good understanding of CRM systems such as Salesforce
19. A team player
Helping you feel good.
We want you to love coming to work, feeling healthy,happyand valued.That’swhywe’vedeveloped a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle,healthand fitness wellbeing rewards, such as free gym membership, health assessments, retaildiscountsand pension options. At Nuffield Health, we take care ofwhat’simportant to you.
Nuffield Health Warwickshire Hospital
Nuffield Health Warwickshire Hospital specialties include orthopedics, spinal surgery, eye care, oncology, diagnostic imaging, and general surgery. We are located on the outskirts of Royal Leamington Spa with easy access by rail and road – we have a large, free car park.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.