Description
UK Private Banking Growth and Transformation Director
At LBG, our mission is to help Britain prosper by building a more sustainable and inclusive future for people and businesses – shaping finance as a force for good.
We’re in the market for a Growth and Transformation Director to lead our customer focussed strategic growth and transformation journey for our UK Private Bank, helping the Group’s Affluent and High Net Worth personal customers achieve their financial goals and aspirations across multiple brands.
We’ve already laid the foundations for our bold future agenda and we’re now looking for someone who can implement and evolve our strategy whilst keeping one eye on further opportunities, market developments and challenging us to pivot as needed.
Responsibilities:
You’ll report to our UK Private Banking Managing Director and you’ll be responsible for the delivery and execution of our future strategy and proposition, developing our business through customer acquisition strategy and taking accountability for both customer and commercial outcomes.
What you’ll do:
1. Evolve our strategy, ensuring we’re adapting to external market changes, learning and innovating based on insights
2. Define and deliver our future Private Banking proposition
3. Manage and develop our group products focused on the Affluent and High net worth segments.
4. Work alongside our tech teams to deliver change and innovation, ensuring we prioritise on the things which have the greatest impact
5. Elevate our client acquisition strategy, unlocking the whole of LBG for the benefit of our customers
6. Take accountability for customer and commercial performance across the business, identifying key trends, indicators and pivots required.
What we’re looking for:
7. Customer focus and mindset including knowledge of customer motivators and drivers to develop strategy and propositions
8. Understanding of and experience in the Private Banking arena. A good understanding of the digital landscape/disrupters/AI and how these trends will impact customer and change the market
9. Ability to lead strategic changes from the development phase through to execution. Candidates will have built a proposition and been instrumental in driving its successful implementation
10. Strong business acumen and commercial focus with understanding of economics, issues and trends in the market.
11. Deep understanding of data and analytics, and the ability to translate insight into quality commercial decisions and propositions
12. Strong Customer and Commercial focus and understanding of the right levers to drive a balanced performance
13. Ability to create a compelling vision and purpose, storytelling to bring others along the journey.
14. Can inspire, coach and stretch their team to continuously improve their business
About working for us ...
15. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
16. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We're disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.