This field-based Technical Services role reports directly to the UK Sales Manager and works closely with the wider sales team. The position is responsible for delivering technical support across a portfolio of Industrial Wood Coatings accounts, encompassing both direct customers and distributor-supplied clients.
Qualifications
* Degree in Chemistry, Materials Science, or similar preferred.
* Strong knowledge of Sherwin-Williams Industrial Wood Coatings and application methods.
* Familiarity with customer equipment and processes.
* Excellent communication and interpersonal skills.
* Proven leadership and time management abilities.
* Technically skilled in product development and troubleshooting.
* Confident in customer-facing roles and training delivery.
* Willing to travel regionally and occasionally internationally.
What We Can Offer…
* Strong focus on work-life balance
* Competitive compensation
* Generous company contributed pension
* Salary extras and additional holiday days purchase
* Life insurance
* Share incentive plan
* Career growth in a global, innovative company
* Industry leadership in protective coatings
* Access to Sherwin Academy for continuous learning
* Inclusive wellbeing, mental health, and ID&E programmes
* Supportive environment for women and diversity in the workplace
#LI-JR1
Responsibilities
* Provide timely and effective technical support to key customers, ensuring high levels of satisfaction and responsiveness.
* Adapt to evolving customer needs by prioritising technical support activities accordingly.
* Plan and execute line trials in alignment with customer expectations and project timelines.
* Organise and conduct site visits, preparing detailed reports as requested by customers.
* Support the laboratory team at Knottingley with technical expertise and collaboration.
* Maintain strong, constructive relationships with equipment manufacturers and ancillary suppliers relevant to our core market segments.
* Identify customer training needs and deliver tailored training sessions and presentations.
* Foster strong working relationships within customer teams to enhance collaboration and trust.
* Maintain visibility of commercial decisions and outcomes by working closely with the sales team to ensure alignment and shared goals.
#J-18808-Ljbffr