Responsible to: Healthwatch South Tees Project Lead
Accountable to: PCP Chief Executive & Board of Trustees
Located: Blended, Middlesborough Office, Home Working and Community based.
Starting salary: Starting Salary £28,343 per annum
Salary scale: Scale Points 11-14, £28,343 - £30,729 per annum
Hours: 37 hours per week
Term: Fixed until 31st March 2027
DBS Status: Standard
Job Purpose
We are seeking a passionate and proactive Community Engagement Officer to support the involvement of local people in shaping health, care, and wellbeing services across the South Tees area. This role focuses on engaging individuals and communities, especially those with lived experience, to ensure services are inclusive, responsive, and continuously improving.
Key Responsibilities
· Facilitate meaningful involvement of people with lived experience in projects, working groups, and service design.
· Organise and deliver focus groups, workshops, and community events to gather insights and feedback.
· Present information clearly and effectively to a range of audiences, both formally and informally.
· Build and maintain strong relationships with local communities, voluntary organisations, and stakeholders.
· Gather and analyse community insights to inform service development and improvement.
· Promote the organisation's work through social media and other communication channels.
· Signpost individuals to relevant services and support organisations.
· Collaborate with local partners to strengthen community networks and engagement.
· Act as an ambassador for the organisation, representing its values and mission with professionalism and enthusiasm.
Essential Skills and Experience
· Excellent communication skills: face-to-face, telephone, written, and digital.
· Strong facilitation skills with experience delivering workshops and focus groups.
· Confident using all Microsoft Office packages (Word, Excel, PowerPoint, Outlook, Teams).
· Experience working with diverse groups and communities.
· Knowledge of the South Tees area and it's health and care landscape.
· Ability to adapt to change and work flexibly across different settings.
· Strong interpersonal skills with a non-judgemental approach and the ability to listen with empathy.
· Self-motivated and able to work independently, while also being a collaborative team player.
· Problem-solving mindset with initiative and creativity.
· Ability to communicate effectively with a wide range of stakeholders.
· Comfortable using social media platforms to engage with the public and promote initiatives.
· Full UK driving licence and access to a vehicle.
Desirable Attributes
· Knowledge of public health systems and wellbeing frameworks.
· Experience of working in or with voluntary and community sector organisations.
· Interest in health and wellbeing and a commitment to improving local services
Job Types: Full-time, Fixed term contract
Contract length: 18 months
Pay: £28,343.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Free flu jabs
* Gym membership
* Work from home
Work Location: Hybrid remote in Middlesbrough TS3 9JW