We are offering a great opportunity for an experienced administrator to join our exciting, dynamic and expanding children’s mental health service, in an “Outstanding” rated NHS Trust.
The role provides administrative support to our Mental Health Support Teams and will include working alongside our growing administration team.
This part‑time, permanent post sits within our Cambridge Mental Health Support Teams based at Brookfields Health Centre in Cambridge.
This is a hybrid working position, with a blend of office‑based and remote working, with a requirement to attend the office on a Tuesday to attend team meetings. In addition, you would also be expected to attend the office to complete any ad‑hoc duties as required, sometimes at short notice.
The working pattern would be a Tuesday and Friday plus one other day to complete the 18.75 hours per week. There can be some flexibility with working hours. For remote working, all necessary IT equipment will be provided to support this.
The ideal candidate will be an organised and experienced administrator with the ability to work within a busy team environment. Strong communication skills are essential.
This is an exciting opportunity to be a part of growing, innovative service. If you feel you have the skills and experience for this post we would love to hear from you!
Should we receive a high number of applications, we reserve the right to close the advert after 3 March 2026. This advert closes on Sunday 8 Mar 2026.
Key Responsibilities
* Demonstrate excellent IT skills across Microsoft Office applications and attention to detail
* Prioritise own workload and be organised to meet deadlines and the needs of the team and the wider service
* Work on own initiative and demonstrate a willingness to help others; demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work
* Demonstrate excellent verbal and written communication skills, with a friendly and professional manner
* Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared
Rated “Outstanding” by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high‑quality care delivery, then please submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Main Duties and Responsibilities
* Provide the administrative support for the MHST, including taking minutes, writing letters, booking rooms, organising meetings and organising the team
* Support with recording and monitoring the team’s governance data
* Support and manage the patient referral process for the team
* Use electronic patient management system to register, process, check, update and discharge patients
* Type appointment letters and send clinical letters and discharge letters
* Maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, and typing
* Respond to all queries, correspondence and issues within the team
* Prioritise and manage own workload
* Implement processes and practices to ensure best practice within the new team
* Ensure that all contact details are kept up to date
* Produce information and data relating to the services relating to this department, as required
* Support with recruitment of new team members
Communication
* Ensure that all information is disseminated to staff as appropriate
* Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc.
* Maintain links with other relevant administration staff to ensure support network and common systems of working are developed; when necessary, demonstrate
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