About Innoflate:
Innoflate is a fast-growing indoor inflatable leisure brand offering energetic, safe, and fun environments for families, kids, and groups. Our venues are designed for memorable experiences—whether it's a casual visit, a party, or a team-building event. We value energy, safety, customer care, and teamwork.
Job Summary:
The Assistant General Manager (AGM) plays a key leadership role, working closely with the General Manager to oversee daily site operations, support team performance, ensure high-quality customer service, and maintain a safe and engaging environment for all visitors. This role is ideal for someone looking to grow into a full General Manager position.
Key Responsibilities:
Operational Support
· Assist the General Manager in the overall running of the site, including inflatables, reception, café, and party areas.
· Take ownership of site operations in the General Manager's absence.
· Ensure smooth shift handovers, and that operational checklists and procedures are followed.
· Coordinate with supervisors to meet daily targets and maintain a high standard of cleanliness and safety.
Staff Supervision
· Support recruitment, training, and onboarding of new team members.
· Lead by example on the floor, providing hands-on support and mentoring to staff.
· Manage staff rotas and shift cover to ensure full operational coverage.
· Monitor team performance and provide feedback or escalate issues when needed.
Customer Experience
· Maintain a visible presence on the floor to engage with guests and resolve issues swiftly.
· Ensure all customers have a positive and safe experience.
· Oversee party bookings and ensure events are delivered to the highest standard.
Health & Safety
· Assist with site safety checks, risk assessments, and emergency protocols.
· Make sure staff follow safety guidelines, particularly in inflatable areas.
· Keep records of incidents, near misses, and equipment maintenance.
Sales & Administration
· Support front-of-house operations, bookings, and POS systems.
· Help manage stock control for the café and reception areas.
· Contribute to local marketing efforts and promotional campaigns.
· Assist with financial reporting and cash handling procedures.
Skills & Experience Required:
· Previous supervisory or management experience in leisure, hospitality, or retail.
· Confident in leading a team and dealing with customer issues.
· Strong interpersonal, problem-solving, and communication skills.
· Ability to remain calm under pressure and manage busy periods effectively.
· Basic understanding of health & safety and food hygiene (training can be provided).
· Willingness to work evenings, weekends, and school holidays as needed
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Discounted or free food
* Employee discount
Experience:
* Management: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person