Overview
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our value offerings. At Poundland & Dealz, we don’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours are simple and at the heart of everything we do: Love our customers, Care for our colleagues and Protect the Pounds & Euros. By living our behaviours every day, we’ve created a land that is fun, friendly and full of surprises – a place where our people can truly be the best version of themselves!
Responsibilities
* Deliver consistently excellent customer service and be a role model for customer-first standards.
* Greet customers, assist them, and help at the checkouts, keeping the “two is a queue” initiative in mind.
* Care for our colleagues: create a safe environment for your team and ensure all policies and procedures are followed.
* Work alongside the Store Manager to support the team and drive performance.
* Manage inductions for new colleagues and collaborate with supervisors to develop training and on-the-job coaching.
* Lead daily huddles to communicate and achieve commercial objectives, including sales, service, and shrink targets.
* Ensure products are priced, merchandised, and maintained to support smooth store operation.
Qualifications / Requirements
* Right to work in the UK and Ireland.
* At least one year of supervisory or management experience, including team leadership and performance management.
* Ability to manage store operations, including stock control, cash handling, and maintaining store standards.
* Track record of achieving store KPIs, such as sales targets, waste reduction, or customer service scores.
* Internal Applicants: approval by Line Manager or HR Business Partner / HR Manager.
Benefits
* Member of the annual Retail Management Bonus Scheme acknowledging contributions to our success.
* Professional development, including the opportunity to pursue up to Retail Manager Level 3 qualification through an apprenticeship.
* Comprehensive induction plan and in-house development programmes.
* Rota planned four weeks in advance to support work–life balance.
* Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your birthday.
* Enhanced family-friendly benefits and life assurance.
* In-store discount of 10% and exclusive discounts via the colleague benefits portal.
* All-year-round recognition and reward initiatives.
* Access to Employee Assistance for wellbeing support.
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