Overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that customers leave happy, with eyewear that fits properly and meets their vision needs.
We are Vision Express — with over 550 stores across the UK and Ireland, part of the EssilorLuxottica family, offering a range of frames, lenses, and sunglasses. We’re open to flexible working options to suit your ideal week.
What we’re looking for
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked to provide a visually appealing environment in line with store marketing guidance
Benefits
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave - increasing with length of service, plus the opportunity to buy or sell holiday
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)
* Opportunities to join a company-wide community with peer-to-peer knowledge sharing
* Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and Cycle to Work Scheme
* And more
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Retail
Location note: Kingston Upon Thames and other locations across the UK where Vision Express stores operate.
#J-18808-Ljbffr