Job Description
About ThoughtLogik
ThoughtLogik is a UK-based CRM and ERP consultancy and a Premium Zoho Partner, helping ambitious businesses design and implement scalable systems across Sales, Marketing, Operations, and Finance. We specialise in structured, process-driven implementations that replace fragmented tools with fully integrated business platforms. Our expertise spans Zoho and Odoo ecosystems, delivering both functional consulting and technical execution to drive measurable outcomes.
With a UK-led client strategy and a strong offshore delivery centre in India, we combine strategic thinking with disciplined execution to deliver high-quality solutions at scale.
Our mission is to engineer scalable system foundations that enable ambitious businesses to operate with precision, unlock sustainable growth, and build organisations that endure.
Key Responsibilities
1.Consulting & Discovery
* Lead discovery workshops and requirements gathering sessions
* Understand client business processes across different functions such as Sales, Marketing, Operations & Finance
* Translate business requirements into functional, technical specifications, process maps and solution design
* Define implementation scope aligned with budget and timeline
2. Implementation & Delivery Ownership
* Own (front-end) delivery of assigned projects
* Effectively coordinate with our offshore development teams to execute requirements
* Validate functional builds before client review
* Manage project milestones, risks, and change requests
* Manage client expectations and set realistic deadlines
* Ensure projects are delivered within agreed scope and commercials
3. Account Management & Growth
* Act as primary relationship owner for assigned accounts
* Conduct regular review calls and quarterly business reviews
* Identify optimisation, automation and upsell opportunities
* Support renewals and commercial discussions in collaboration with leadership
* Maintain strong stakeholder relationships across client organisations
4. Client Success & Adoption
* Drive user adoption through training and walkthroughs
* Ensure systems are aligned to measurable business outcomes
* Proactively flag risks or client dissatisfaction
* Maintain high client retention and satisfaction scores
5. Internal Coordination
* Delegate technical tasks clearly to development team
* Provide structured briefs and documentation
* Ensure timesheets, forecasts and resource allocation are accurate
* Contribute to internal process improvements, best practices and organisation activities including content creation, newsletters, events and trade shows
Requirements
Key Skills & Experience
Required:
* Experience implementing CRM / ERP / business systems and strong experience of end-to-end lifecycle of software project delivery
* Strong understanding of business processes (Sales, Marketing, Operations, Finance) and process mapping
* Experience managing client relationships
* Ability to translate business needs into system solutions
* Strong communication and stakeholder management skills
* Comfortable managing multiple projects simultaneously
* Self starter with robust communication skills
Preferred:
* Experience with Zoho, Salesforce, Odoo or similar platforms
* Basic knowledge of Deluge, APIs and integrations
* Experience working with offshore development teams
* Experience managing change within organisations
* Exposure to AI
Our values:
These values define our approach at Thoughtlogik:
* Be curious: We embrace change and innovation, constantly seeking new technologies and methodologies to drive growth.
* Be accountable: Our focus is on delivering the highest quality and achieving outstanding results, attentive to both the details and the bigger picture.
* Be respectful: We value diverse opinions and perspectives, fostering a culture of honesty and transparency.
* Be positive: We focus on growth opportunities, always seeking solutions rather than dwelling on problems.
* Be ambitious: Our aim is continuous learning, growth, and advancement.
Benefits
Perks:
* 23 days holiday, plus bank holidays – minimum.
* Hybrid working - Weekly 4 Days Office based + 1 Day WFH
* Engaging social events including Christmas party
* Contributory pension scheme.
* Life Insurance
Salary: DOE
Please note: This role is UK-based and we do not offer visa sponsorship.
Requirements
Client Consulting & Solution Leadership Lead end-to-end Zoho implementations across the Zoho ecosystem, including CRM & Sales apps, Creator & dev suite, Desk, Books, Inventory & Finance apps, People & HR apps, Analytics, Marketing apps. Work directly with UK and European clients to understand requirements and design scalable solutions Act as the senior functional authority and trusted advisor on assigned projects Delivery & Project Leadership Deliver multiple Zoho projects in parallel, owning scope, milestones, risks, and quality Coordinate with internal teams, third-party vendors, and client stakeholders Proactively identify and resolve delivery risks Communication & Stakeholder Management Serve as the primary point of contact for senior client stakeholders Lead workshops, demos, and regular delivery updates Maintain strong client relationships through clear, confident communication Requires working-hours overlap with UK business hours Team Leadership & CoE Ownership Lead and mentor a team of 10–15 consultants and developers Review solution designs and delivery outputs Support onboarding, grooming, and performance development Contribute to Zoho CoE initiatives including best practices, reusable solutions, internal standards, and knowledge sharing Training & Adoption Lead end-user and admin training Drive adoption by aligning solutions with real business processes Continuously improve delivery efficiency and solution quality Must Have 6+ years of hands-on Zoho implementation experience Strong expertise across the Zoho One ecosystem Proven experience leading teams and mentoring consultants Experience managing multiple projects simultaneously Excellent communication and stakeholder management skills Nice to Have Zoho certifications (CRM, Creator, Analytics, etc.) Prior experience working with UK or European clients Personal Attributes Leadership mindset with a strong sense of ownership Self-driven, proactive, and delivery-focused Calm under pressure and confident in decision-making High attention to detail with a strategic outlook Passionate about mentoring and team development