Social network you want to login/join with:
Customer Service Advisor, Burton-on-Trent
Client:
Marshalls
Location:
Burton-on-Trent, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1f2f93956483
Job Views:
6
Posted:
19.08.2025
Expiry Date:
03.10.2025
Job Description:
Customer Service Advisor (Part Time)
Burton-On-Trent, DE14 3HD
Monday - Friday - 30 Hours per week
Starting Salary pro rata - £19,656 (rising annually & with development)
At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We're part of Marshalls plc - the UK’s leading manufacturer of hard landscaping, building and roofing products. Our legacy and reputation are strong!
We have an exciting opportunity for a Customer Service Advisor to join our team at our Burton on Trent site. This is a full-time, office-based role (five days per week). After a six-month settling-in period, hybrid working options are available.
Responsibilities include:
* Building strong customer relationships and ensuring satisfaction
* Managing customer caseloads and collaborating with sales team for seamless service
* Resolving queries via email and phone efficiently
* Identifying solutions and anticipating customer needs
* Driving continuous service improvement ideas
Ideal candidates are natural communicators with problem-solving skills, organized, and passionate about customer service. Excellent verbal and written communication skills are essential, as you'll assist customers by phone and email.
Skills required:
* Experience in customer service with excellent telephone manner
* Strong communication skills
* Passion for delivering excellent customer experiences
* Proficiency in Microsoft Office; SAP experience is a plus
* Ability to build relationships with external and internal customers
* Good workload management and prioritization skills
Benefits include 26 holidays plus bank holidays, free onsite parking, up to 15% pension contributions, employee discount, referral scheme, and wellbeing support programs.
About Marley and Marshalls:
Our operations are divided into Marshalls Landscape, Building, and Marley Roofing Products. Marley Roofing is a leader in pitched roofing systems, including tiles, solar solutions, and accessories. We work together as one team. More about us can be found on our website.
#J-18808-Ljbffr