About the Company Excis, a leading IT outsourcing company, is seeking an IT Support Engineer to provide technical support for a globally renowned healthcare technology company – our prestigious end-client. About Our End-Client Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale. Key Responsibilities Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion. Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs). Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes. Offer smart hands/eyes support for network, server, and voice infrastructure teams. Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols. Provide on-call support (rotational basis) and assist with off-site events when required. Qualifications 3 years of hands-on IT support experience, including executive-level (C-suite) support. Strong expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking. Required Skills Certifications: CompTIA A or Microsoft Certified Professional (MCP) preferred. Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs. Flexibility to travel to nearby sites as needed. Preferred Skills Nice-to-Have: Experience with AV systems, disaster recovery, or ITIL frameworks. Why Join Excis? Competitive salary. Opportunity to work with advanced healthcare technology and high-profile users. Career growth within a global IT environment. Supportive and collaborative team culture. Apply Now! If you’re an IT professional looking to grow your career while supporting life-changing healthcare solutions, submit your CV today!