Alfa Holidays Group has an opportunity for a Weekend Traffic Assistant to join the team at Buckshaw Village. Weekend Traffic Assistant working hours: As a Traffic Assistant you will work 37.5 hours per week over 4 days which may vary through the summer dependant on the operations needs, but will include weekend working on Saturday and Sunday each week. This will be discussed during the interview process. Annual Salary of £30,000 with 30 days of paid holiday inclusive of Bank Holidays! You will also be part of the on-call rota following successful training, with a supplement of £10 Monday-Thursday and £25 Friday-Sunday in addition. The Weekend Traffic Assistant Role: Your role will report to the Weekend Traffic Manager ensuring the weekend coach tour operation runs smoothly from both a compliance and guest satisfaction perspective. You will provide fix problems as and when they happen, providing guidance to drivers, interchange teams and liaising with out Hotel as required to make sure our customers arrive or depart destination as timely as possible. Provide guidance/advice to drivers out on the road Communicating timing changed over the weekend for customer pick up times, traffic delay or customer no shows Handling customer queries in regard pick up times or lost property Organising emergency customer recovery and separate pick ups and drop offs if circumstances dictate Recording of incidents for example traffic collisions Monitoring coach progress and coming up with solutions to vehicle failure or road traffic problems Completion of administration tasks and paperwork as required Who are we looking for: Our ideal candidate will Be a confident communicator with excellent customer service skills Problem solving skills and remaining calm under pressure Have strong attention to detail and administrative skills Have experience with Microsoft Office packages and computer systems Experience in a similar role would be desirable Has or would be happy to be given training to obtain a PCV licence to drive a passenger coach Benefits of being an employee owner: Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024) Funding for any relevant training courses to aid your development Job Security – our employee-owned status provides better job security, as we can't be sold to another company Support and continuous development opportunities Competitive occupational sick pay scheme Fantastic discounts on our holidays and hotel stays Employee assistance programme - Health Assured Length of service rewards Build your pension – we have a pension scheme in place that the Company contributes towards Reward and engagement programs The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests. Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers. You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests. If you feel you have the necessary skills and experience to be successful in the Weekend Traffic Assistant role, click ‘apply’ today. We’d love to hear from you!