Customer Care Team Leader
We are seeking a highly motivated and experienced Customer Care Team Leader to join our team. The successful candidate will be responsible for leading a team of customer care administrators, providing excellent customer service, and resolving complex customer queries.
The ideal candidate will have previous team leader/supervisor experience, be passionate about delivering customer service, and possess fluent written and spoken German language skills.
The role involves motivating and supporting the team to develop positive relationships with customers, leading channel quality reviews, and conducting regular 1-1s and performance reviews.
We offer a contributory pension scheme, opportunity to buy and sell holiday, gym membership discounts, and a generous employee discount on Lifeplus products.