BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide! About Client Experience Transformation Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock. We have a dedicated Client Experience Transformation function, which is responsible for understanding the needs of our clients and colleagues and evolving our transformation strategy and roadmap and delivering across people, process and technology initiatives with key partners across the entire enterprise. A critical part of our client experience vision is the continued evolution of our enterprise CRM, Microsoft Dynamics, which enables 5,000 sales, service, investment and other client-facing teams to deliver for our clients. Your role The Microsoft Dynamics Product Manager role sits within The Dynamics Solutions Center, which works to empower client-facing teams with capabilities that accelerate commercial outcomes and evolve the platform in step with user and client needs. As a Product Manager in the Dynamics Solutions Center, you’ll drive innovation and impact by shaping the future of our Microsoft Dynamics CRM platform. You’ll own and evolve key capabilities across the enterprise, aligning product strategy with user and client needs to accelerate commercial outcomes. Collaborating with CRM strategists, users and stakeholders, you’ll ensure global consistency while delivering valuable and scalable solutions. This role demands strong product vision, collaboration & stakeholder management and hands-on Dynamics experience. What You’ll Do: • Lead with vision: Own key Dynamics 365 capabilities and shape the roadmap to deliver valuable, scalable solutions that drive business impact and align to top business priorities. • Translate needs into action: Partner with users and stakeholders to turn business challenges into clear, actionable product requirements—prioritizing out-of-the-box solutions over custom builds in order to best maximize development capacity to achieve business goals and drive highest impact. • Drive delivery: Manage features from idea to launch, estimating effort, resourcing and implementation timelines while crafting user stories, translating business requirements into technical requirements, defining acceptance criteria, and ensuring seamless execution. • Execute with a Product Owner mindset: Represent the core principles of standard Product Development Life Cycle (PDLC) including maintenance of product roadmaps, requirements, specifications, testing and release notes • Design with purpose: Create high-level solution designs, integrate business processes, and build proof-of-concept models to bring ideas to life. • Collaborate across teams: Work closely with CRM strategists, engineering, data, and integration teams to deliver cohesive, enterprise-wide solutions, identifying potential downstream impacts where capacity from other development teams or data teams may be needed to build the solution. • Communicate with clarity: Share product vision and updates through compelling presentations, demos, and training sessions. • Drive Product Awareness: Collaborate with Dynamics Enablement team to develop impactful training and change management materials and lead pre-release and post-release demos, office hours and trainings to drive high user education of the platform capabilities. • Stay ahead: Keep your edge by tracking emerging tech, business trends, and the competitive landscape to ensure our CRM remains best-in-class. • Influence the future: Partner with Microsoft and third parties to shape the Dynamics roadmap and accelerate innovation. What You’ll Bring • CRM expertise: Hands-on experience with Microsoft Dynamics or similar CRM platforms. • Product mindset: 2–5 years in product management, with a strong grasp of product and software development lifecycles • Enterprise fluency: Comfortable navigating complex, global organizations and working across time zones. • Strategic communicator: Able to distill complex ideas and influence senior stakeholders with clarity and confidence and ability to adapt your communication approach to your audience (technical vs. non technical) • Execution pro: Skilled at prioritizing, problem-solving, and managing multiple initiatives with precision; Excellent time management and project management skills • Client-centric: Bonus if you’ve worked directly with clients or in consulting, especially in financial services. • Collaborative & Curious mindset: Ability to collaborate effectively across teams and influence stakeholders leveraging your strong interpersonal skills to built rapport with team members and partners across the firm and the curiosity and courage to ask tough questions • Tech-forward: Passion for innovation, with experience in service design, change management, and tools like ADO, JIRA, or Bright Idea. • Certified edge: Microsoft Dynamics certifications are a plus—but curiosity, drive, and adaptability matter most. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.