We are seeking an experienced and commercially astute Account Manager to lead the hospitality and retail operations for a high-profile London client. This is a senior operational leadership role with full accountability for client satisfaction, financial performance, team leadership, innovation, and compliance across a complex, multi-outlet estate.
This role will suit a confident hospitality leader from a premium contract catering environment who combines strong client stewardship with disciplined commercial management and a passion for food, service and people development.
Role
Reporting to the Senior Operations Manager / Divisional Director, you will take end-to-end responsibility for directing and coordinating the site to achieve both client and company objectives. You will ensure consistently exceptional food and service standards, while driving efficiency, profitability and long-term account retention.
You will work closely with clients, senior stakeholders and internal support teams to shape operational strategy, deliver innovation and continuously enhance the guest experience across this circa £6m annual business combining retail, hospitality and large-scale events.
Key Responsibilities
* Lead the operational, commercial and cultural performance of a large, high-turnover B&I account
* Build and maintain trusted relationships with clients at all levels, acting as a strategic partner
* Produce and manage annual budgets, forecasts, growth strategies and capital investment plans
* Drive profitability through effective cost control, forecasting and commercial decision-making
* Deliver creative, innovative food and beverage offers across retail, hospitality and events
* Lead, develop and performance-manage Heads of Department, building strong succession plans
* Champion health & safety, food hygiene, HR compliance, CSR and sustainability initiatives
* Oversee financial reporting, invoicing and client reporting with accurate supporting data
* Support retention strategies and contribute to wider business and divisional objectives
About You
* Proven experience leading a large, complex B&I or events-led operation (in excess of £4m+ turnover)
* Strong commercial and financial acumen, with experience of budgets, forecasts and P&L ownership
* Background in premium hospitality, events, fine dining or multi-retail environments
* Confident, credible client-facing leader with strong influencing and communication skills
* Experienced people manager with a track record in developing senior operational teams
* Highly organised, resilient and solutions-focused, able to manage multiple priorities
Why This Role?
* A senior, visible leadership role within a flagship London account
* Opportunity to shape food, service and client experience at a premium level
* Genuine scope to influence strategy, innovation and future growth
* Competitive salary, bonus and benefits package
If you are a quality and commercially-driven hospitality leader who thrives in complex, client-led environments and you’re ready to take ownership of a high-profile exciting operation, we would welcome a confidential discussion!