Salary: £50,000 - 60,000 per year Requirements: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Excellent stakeholder management and relationship-building skills Eligible to drive in the UK and have access to a vehicle Right to work in the UK (no visa sponsorship available) Responsibilities: Defining project scope, managing change, and challenging business requirements constructively Conducting requirements gathering, including As Is and To Be analysis Facilitating one-to-one interviews and workshops with customers Creating and maintaining process flow diagrams, business requirements, and project documentation Performing process and functional efficiency reviews and recommending improvements Defining and managing business and systems requirements Producing progress and health-check reports Supporting the design, testing, and implementation of new processes and systems Technologies: Flow Kanban Office 365 More: We are a market-leading provider of IT Project Management Services, seeking an IT Business Analyst Consultant to join our dynamic team. This is a permanent, full-time position with a competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance. The role is primarily based at client sites within the Leicestershire/Midlands area, with some flexibility for remote work depending on project and client needs. last updated 5 week of 2026