Job Location: GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham
Advertised Salary: Competitive
About the role
We’re looking for a Strategic Account Manager to own and grow a portfolio of high‑value Wholesale and channel partner accounts. This role sits at the heart of our Wholesale growth strategy and is responsible for driving long‑term, profitable revenue through deep customer relationships, strategic account planning, and complex deal execution.
You’ll act as a trusted commercial partner to senior customer stakeholders, shaping account strategy, expanding share of wallet, and ensuring BT remains a critical, long‑term partner to our largest wholesale customers. This is a role for someone who thrives in complex, enterprise environments and enjoys balancing commercial growth, relationship leadership, and strategic influence.
What you’ll be doing
- Own the end‑to‑end commercial relationship for a portfolio of strategic Wholesale and channel partner accounts, with responsibility for revenue growth, retention, and long‑term value.
- Develop and execute strategic account plans that identify growth opportunities, expand share of wallet, and align BT’s capabilities to customer priorities.
- Lead complex commercial negotiations and large‑scale deals, working across internal virtual teams to shape solutions, pricing, and propositions.
- Build and maintain strong, senior‑level relationships with customer decision‑makers, influencers, and stakeholders, positioning BT as a trusted advisor.
- Deliver accurate forecasting and pipeline management, providing clear commercial insight and visibility on performance and future opportunities.
- Coordinate internally across sales, delivery, product, finance, and service teams to ensure seamless execution and high levels of customer satisfaction.
- Represent BT in customer forums and industry events, maintaining a strong understanding of the Wholesale market and competitive landscape.
Proven experience in Strategic / Enterprise Account Management within telecoms, wholesale, or a complex B2B environment.
Track record of managing and growing high‑value accounts, ideally with multimillion‑pound revenue responsibility.
Experience shaping complex deals, pricing models, and business cases.
Ability to build and sustain senior stakeholder relationships and influence outcomes in matrix organisations.
Experience managing long sales cycles and leading opportunities involving multiple internal and external stakeholders.
Forecasting, pipeline management, and CRM discipline (e.g. Salesforce or equivalent).
Experience working specifically within the Wholesale telecoms market or with channel / partner‑led sales models.
Background in managing large, complex bids or contracts with extended sales cycles.
Ability to use data and insight to shape account strategy and articulate a compelling commercial narrative to customers.
Experience working across geographically virtual teams to deliver shared commercial outcomes.
Understanding of market trends, customer challenges, and competitive dynamics within wholesale or enterprise connectivity.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
* 65% on target bonus
* Access to an online private GP 24/7 for you and your immediate family
* Market-leading paid carers leave with up to 2 weeks off
* Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay
* Discounted EE and BT products, including mobile and broadband
* Market leading Pension scheme – 5% from you and 10% from us
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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