We are hiring a Regional Trainer to join our team to ensure our Service Technicians are trained on the machines they are asked to attend, improve our first time fix rate, and deliver a higher level of service to our customers. In this role you will play a key part in working with our Area Technical Managers to identify the knowledge gaps within the field teams, and then devise and execute a deliverable plan to fill those gaps.
As a 24/7 food & drinks distribution and technology-led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.
Your Key Duties & Responsibilities:
Work with your regional Area Technical Managers to identify knowledge gaps within the field Service Technicians
Align a deliverable training plan based on the knowledge gaps, to upskill Service Technicians as required
Track all training activities in a central folder so progress can be reviewed by Regional Managers
Work with ATMs to ensure ST's are carrying the correct parts to drive FTF performance across the region
Maintain training matrix's, populate refresher training and ensure compliance with legal/ H&S requirements
Carry out field-based audit's- inspect repairs and quality of work completed at customer sites and administer retraining as identified
Be self-led to maintain industry relevant knowledge/ experience and attend training as required in line with dynamic business changes
Work with third parties and suppliers as required to tailor training sessions to suit the needs of the Selecta Service Technicians
Ensure Service Technicians are confident and comfortable to work on the entire Selecta asset base
Work with the Regional Area Technical Managers when Service Technicians need field based support, and assist them as required
Be able to react to customer feedback when training gaps are identified and form a workable plan to retrain Service Technicians as required
Drive departmental first time fix through effective Service Technician training
Be available to travel around the Selecta estate to deliver training as required with occasional overnight stays required
Requirements
Strong practical and mechanical aptitude with the ability to handle equipment confidently and safely
Previous experience in a training environment preferred but not essential
Full UK driving licence and comfortable with regional travel
Good organisational and time-management skills to support efficient training planning
Excellent customer-facing communication skills with a professional and positive attitude
Benefits
25 days of annual leave plus bank holidays
Life assurance equivalent to 2x your yearly salary
Five weeks of occupational paid sick leave for added security
Extended leave policy for greater flexibility
Free parking at our Head Office and other depot locations
Unlimited coffee and tea to keep you refreshed
Clear career progression paths with development opportunities
Strong leadership support to help you thrive
Employee recognition scheme to celebrate your contributions
Mental health and wellbeing support, including access to mental health first aiders