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Job Description
We’re fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns, including job share.
Job Description
We’re fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns, including job share.
AN ADDITIONAL ALLOWANCE OF £4,750 IS OFFERED FOR THIS ROLE, INCREASING THE SALARY TO £46,367 PRO RATA. Please read the Additional Information pack for details about this allowance payment and role.
Join our residential team, where you'll play a key role in overseeing the Thames lock houses. As part of this exciting opportunity, you’ll take charge of property inspections, arranging essential repairs, and shaping future maintenance programmes.
You’ll be a key point of contact for managing tenant transitions, working closely with the legal team to ensure seamless moves in and out. Plus, you'll handle day-to-day queries and challenges, ensuring residents enjoy a smooth and hassle-free experience.
If you're looking for a varied, hands-on role in property management with a strong sense of responsibility and impact, this is the perfect opportunity to make a difference!
Responding to incidents is a central part of what we do. Everyone that joins us is required to undertake training and participate. Please see the candidate pack for more on how you will support with this.
The team
The Estates Team sits within the larger Corporate and National Services directorate. You can read more about the directorate in the Additional Information pack.
The Estates service extends to 130 people, offering professional support for Environment Agency land, property, compensation and valuation matters. We are core to the delivery of the Agency's £5.2 billion capital programme to better protect 336,000 homes.
Experience/skills Required
You will be qualified as a Chartered surveyor and wanting to grow your experience and knowledge at this level, or you’re looking for a change of direction.
You will need an understanding of residential property management, especially in relation to property repair and maintenance.
You’ll be a credible and enthusiastic communicator with good customer service skills, with no problem building strong relationships with a wide range of colleagues and stakeholders. You must be a motivated team player, able to think on your feet and prioritise your work effectively.
You’ll hold a valid UK driving licence as this is essential to travel to sites and offices across our hubs, some of which are inaccessible by public transport.
Please read more about the requirements for this role in the Additional Information pack.
Contact and additional information
Competencies being assessed are ‘Achieves Results’, ‘Focuses on Customers and Partners ’ and ‘Technical Skills’.
For more information about this role, the Estates team, and the Environment Agency you can download the candidate information pack and additional information pack.
A full UK driving licence is essential to travel to sites and offices across our hubs, some of which are inaccessible by public transport. You'll be provided with a vehicle to carry out this work if required.
The contractual base for this role is Reading. However, you will have the ability to work flexibly from home.
If you have any further enquiries about this role, please email RecruitmentEstates@environment-agency.gov.uk.
Interviews are expected to take place via MS Teams on 14 August 2025.
Competence 1
Achieves Results
Description
Sets and delivers high work standards and demonstrates the drive to meet delivery targets. Prioritises and organises tasks and resources to ensure timely achievement of results.
In no more than 250 words, using a specific example, please describe how you have delivered a successful piece of work/project where you had to overcome challenges or obstacles that have arisen mid-project.
It is your answer to this question that will be used for interview selection, so please ensure that you draw out your skills and experience in your response. You may find it helpful to research the STAR approach and review our EA Capability Dictionary.
Competence 2
Focuses on Customers and Partners
Description
Identifies and addresses the needs of internal and external customers, providing rapid and effective responses.
This role will liaise and collaborate with a diverse range of internal and external customers and partners.
In no more than 250 words, please describe an occasion when you have adapted or improved a planned piece of work as a result of taking into account a customer’s views.
It is your answer to this question that will be used for interview selection, so please ensure that you draw out your skills and experience in your response. You may find it helpful to research the STAR approach and review our EA Capability Dictionary.
Competence 3
Technical Skills
Description
In no more than 250 words, please describe your residential management surveying knowledge and experience you feel is most relevant to this role. Please do not include any actual dates.
It is your answer to this question that will be used for interview selection, so please ensure that you draw out your skills and experience in your response. You may find it helpful to research the STAR approach and review our EA Capability Dictionary.
Role specific license requirements
A full UK driving licence is essential to travel to sites and offices across our hubs, some of which are inaccessible by public transport.
Role specific professional membership requirements
RICS (MRICS/FRICS) - please detail in the qualifications section of the application form any relevant professional membership(s)/qualifications. Please note we are looking to recruit a Residential Management Surveyor for this role.
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Management
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