ASSISTANT MANAGER
Focused on Exceptional Guest Experience | JW Lees
The Opportunity
JW Lees is recruiting for a dedicated and service-focused Senior Assistant Manager to join the leadership team of one of our managed pubs with rooms. This is a key role for an experienced individual who is passionate about people, operational excellence, and above all, delivering outstanding guest satisfaction.
To be considered, you must have a minimum of two years’ experience as an Assistant Manager in a hospitality management setting.
Key Responsibilities
As Senior Assistant Manager, you will work closely with the General Manager to support the smooth, effective, and profitable operation of the business — with a clear focus on guest engagement and service excellence.
Guest Experience
* Set and uphold the highest standards of service throughout every guest interaction.
* Act as a visible and proactive presence on the floor, ensuring a warm and welcoming environment.
* Take personal responsibility for resolving guest issues professionally and promptly.
* Monitor guest feedback and implement improvements that enhance satisfaction and loyalty.
Team Leadership & Development
* Support and motivate the wider team to deliver consistently exceptional hospitality.
* Assist with recruitment, training, and development of team members, ensuring they are well-equipped and confident in their roles.
* Foster a positive, inclusive culture that reflects the values of JW Lees.
* Lead by example and provide hands-on support during peak periods and key trading times.
Operational Delivery
* Take operational responsibility in the absence of the General Manager.
* Maintain rigorous standards in cleanliness, presentation, and food and drink service.
* Oversee day-to-day processes including stock management, supplier liaison, and team scheduling.
* Drive efficiencies in labour and stock control while supporting overall financial performance.
Compliance & Standards
* Ensure full compliance with all licensing laws, food hygiene, health & safety and company policies.
* Champion a culture of accountability, safety, and operational consistency.
About You
To succeed in this role, you will need to demonstrate:
* Minimum of 2 years’ experience as an Assistant Manager in a hospitality management role
* Strong leadership and team development skills
* A calm, confident presence with excellent interpersonal abilities
* A guest-first mindset and commitment to service excellence
* Commercial awareness and a strong understanding of hospitality operations
* High personal standards, professionalism and a collaborative approach
About JW Lees
JW Lees is a sixth-generation, family-owned brewery and hospitality business, proudly based in the North West of England. With over 150 pubs, inns, and hotels across the North West and North Wales, we are proud of our heritage and passionate about delivering memorable guest experiences.
Our values define us:
Proud | Savvy | Honest | Passionate | Personal | Together
These values guide how we work, how we treat each other, and how we serve our guests.