Location Poole Region Dorset Category SEAT & Cupra - Poole (SSPo)
(Service) Vacancy Type Permanent/Full Time Salary £26,000 - £35,000 OTE Competitive Salary (Uncapped) Job Summary
Aftersales Advisor
Role & Purpose
The Aftersales Advisor is a member of the Aftersales Team and will report to the Service Manager. The Aftersales Advisor will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.
At Snows…
Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.
Responsibilities
* To understand and qualify the customers service/repair requirements.
* Advise estimates of both time and likely cost to set expectations accordingly.
* Arranges where appropriate loan car/delivery or collection for customer.
* Co-ordinates workshop activity to deliver agreed work.
* To update the customer on progress including any additional works/costs.
* Invoices customer on completion of work.
* To collate and submit warranty claims as per the manufacture’s requirements.
* Works as a full member of the dealership team to provide excellent customer service.
* It is the responsibility of the Aftersales Advisor to ensure that their immediate working environment is kept clean and devoid of any working practice which may be hazardous to either themselves or others.
* Protective clothing and equipment supplied by the Company will be worn or used as and when appropriate.
* Handling of waste products and hazardous materials must be carried out as per company policies and C.O.S.H.H. regulations.
* The Aftersales Advisor may also be asked from time to time to carry out other tasks not outlined above. Such tasks shall be reasonable and commensurate with the ability of the employee.
Skills & Competencies
* Able to plan, organise self and meet agreed work deadlines.
* Able to assimilate information quickly and provide considered responses.
* Strong work ethic and adaptable to change.
* Attention to detail and maintains good, accurate quality of work.
* Ability to work to tight deadlines to achieve the business needs.
* Able to react positively to organisational and market changes.
Essential & Desirable Skills & Qualifications
Essential:
* Fluent written and spoken English
* PC, Microsoft, web literate
* Full, clean driving licence
Desirable:
* Proven track record of individual excellence
* Previous experience preferred
Team Values
Honesty
Integrity
Respect for People
We provide open and honest guidance with all our customers, both internal and external.
We act with integrity, trust, and responsibility in everything that we do.
We are ambassadors for all our customers in promoting good working practices.
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