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About
* 12 month contract
* Inside IR35
* Hybrid working in London or Bath
About
Senior Customer Success Associate - Contract - London / Bath
* 12 month contract
* £260 day rate
* Inside IR35
* Hybrid working in London or Bath
Were looking for a proactive and client-focused Senior Customer Success Associate to join a high-performing team for a 12-month contract.
This role is key to ensuring that clients in the banking, asset management, and insurance sectors receive exceptional support, starting from their very first interaction.
Youll play a vital role in onboarding new clients, helping them integrate and adopt platform tools and services with confidence. Your efforts will ensure long-term engagement and satisfaction by guiding users through a seamless onboarding process and driving continuous value throughout the client lifecycle.
What Youll Do
* Lead onboarding for new clients, ensuring a smooth and engaging introduction to products and services
* Build trusted relationships with clients, focusing on early adoption and long-term value realisation
* Provide tailored support to help clients optimise their use of data platforms and subscription services
* Serve as a key point of contact for troubleshooting, training, and engagement
* Develop and deliver onboarding materials, user guides, and training sessions
* Maintain accurate client information in internal systems (e.g. Salesforce) and interpret usage data
* Produce actionable insights from client feedback and usage trends to support internal teams
* Contribute to client retention and account growth with a consultative, soft-sales approach
What Youll Bring
* Experience onboarding or supporting clients within financial or insurance services
* Strong analytical skills and comfort working with data-driven tools and insights
* Exceptional communication and interpersonal skills across formats - calls, screen shares, and in-person sessions
* Excellent organisation and problem-solving skills, with the ability to manage competing priorities
This is a hands-on role within a collaborative Customer Success team. It's ideal for someone who enjoys building strong client relationships, has a passion for data, and takes pride in delivering a best-in-class onboarding experience.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
TITL1_UKTJ
Nice-to-have skills
* Salesforce
* Bath, England, United Kingdom
Work experience
* (Key) Account Manager / Executive
Languages
* English
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Management and Manufacturing
* Industries
Technology, Information and Internet
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