Housing Assistant
As a Housing Assistant, you will play a key role in managing the day-to-day operations of our housing services. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and has a strong understanding of affordable rent unit management, residential lettings, and the property industry.
* Key responsibilities include:
1. Managing the void process, including advertising properties, arranging void inspections, attending move out/move in appointments, and settling new customers into their homes ensuring they are provided with all relevant information.
2. Assisting the Property Manager in managing the administration of the client's customer portal.
3. Responding to housing management queries, ensuring high-quality responses are provided to customers and clients.
4. Supporting the Property Manager with all required block inspections and site attendance.
5. Managing incoming repair cases logged on the system, leading on the review of cases and raising repairs for rented properties alongside the Property Managers.
6. Ensuring excellent customer service is at the forefront of all interactions and assisting with successfully onboarding residents to their new homes.
Requirements
* A good understanding and knowledge of affordable rent unit management, residential lettings, and the property industry.
* Knowledge of housing legislation and current practice.
* Excellent health and safety knowledge.
* Excellent IT skills (Word and Excel).
* The ability to perform a whole range of housing management functions, including voids, sign-ups, estate inspections, and reporting repairs.
* A full driving license and own transport (mileage claimed back).
We take pride in reading through each application carefully and contacting candidates quickly if we believe they would be a good fit.