An exciting opportunity has arisen for an experienced People System Support Administrator to join a well-established organisation on a 6-month fixed-term contract. This role is responsible for supporting the day-to-day maintenance and optimisation of the organisation’s HR system (iTrent), acting as a subject matter expert and key point of contact for system-related queries.
The successful candidate will play an important role in ensuring data accuracy, driving best practice, and delivering a high standard of customer service to internal stakeholders.
Key Responsibilities
* Manage the central HR systems queries mailbox, responding to and resolving issues within agreed service levels to deliver an excellent user experience
* Act as a super user for the iTrent system, providing technical support to internal stakeholders and liaising with external suppliers and internal IT teams where required
* Troubleshoot system issues, identify root causes, and accelerate software-related problems to the system provider where necessary
* Set up new user accounts for employees, including onboarding new starters and managing permissions and security access
* Generate scheduled and ad hoc reports using iTrent and reporting tools (e.g. Business Objects), ensuring accuracy and timely delivery
* Support data integrity through regular audits and data cleansing activities
* Assist with continuous improvement initiatives relating to HR systems and processes
* Ensure system usage and processes remain compliant with GDPR and data protection requirements
Skills & Experience
Desirable
* Previous experience working with HR/People systems (ideally iTrent)
* Experience working within a HR or People function
Essential
* Strong problem‑solving skills, with the ability to investigate issues and identify root causes
* High attention to detail and commitment to data accuracy
* Good working knowledge of Microsoft Excel
* Strong communication skills and a customer‑focused approach
* A proactive, “can‑do” attitude with the ability to work both independently and as part of a team
What’s on Offer
* Competitive salary
* Hybrid working model (4 days in the office, 1 day at home)
* Opportunity to gain experience within a fast‑paced, collaborative environment
* Exposure to HR systems and process improvement initiatives
* Comprehensive company benefits package
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