Job Overview
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair and maintain state‑of‑the‑art medical imaging equipment and address customer needs promptly and professionally. This field role involves considerable independence and travelling to customer sites. Primary working days are weekdays, with 12 weekend days rotated over a 12‑month period.
Responsibilities
* Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of products within your designated range and assist under supervision with other products.
* Ensure material parts are processed in accordance with policy.
* Maintain all test equipment, tools and company property in good working order.
* Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
* Maintain good communication and teamwork with all managers and colleagues.
* Understand and comply with work instructions, quality policy, codes of conduct and regulatory requirements at all times.
* Identify opportunities to improve efficiency and effectiveness of team processes.
* Complete personal administration and mandatory training in a timely and accurate manner.
* When applicable provide out‑of‑hours technical service support and complete individual mandatory weekend working provision.
* Attend product training courses in Europe and USA to build competence in providing technical assistance and support to customers.
* Work as part of a multidisciplinary team within customer services to ensure company values are achieved; area covered is largely but not exclusively the South West of England (Taunton/Exeter/Plymouth).
* Apply a flexible approach to travel; average 4 hours travelling each day.
Qualifications
* HNC/HND in Electronics, Engineering or a related field.
* Previous field service experience with electronic or medical equipment fault finding.
* Strong IT, Microsoft Office and networking infrastructure skills.
* Excellent customer‑facing skills and ability to interface with customers, staff, third parties, contractors, sub‑contractors and suppliers.
* Full UK driving licence.
* Mentoring training program and mentoring support from regional Customer Service Manager.
Benefits
* Generous pension contribution.
* Company vehicle.
* 26 days holiday + bank holidays.
* Bonus and share scheme.
* Access to flexible benefits from private medical insurance to financial guidance.
* Corporate social responsibility opportunities including 2 paid volunteering days per year.
* Support from a 24/7 employee assistance programme.
* Access to career development via apprenticeship levy to achieve external qualifications.
As an equal‑opportunity employer, we welcome applications from individuals with disabilities.
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