CNM is currently looking for a productive and enthusiastic individual to fulfil a supporting role in a busy and dynamic environment in the Student Support Department.,
* Enrolling students on their course and send them a welcome e-mail
* Answering any queries before they begin their course
* Answering any queries regarding course access issues
* Processing all cancellation or deferral requests
* Advising the Director of Studies on any costs or queries relating to students taking time out from their course
* Rescheduling students
* Guiding students if they wish to change their specialism and complete new enrolment forms as necessary
* Issuing students with confirmation letters that they are studying with the college
* Checking and approving any requests from students concerning additional support in their studies
* The ideal candidate would have excellent written and spoken communication in English and Italian and a friendly and supportive manner by e-mail and phone.
* You must also have good organisational skills and be highly competent with Microsoft Office and Excel. Most students' enquiries come via e-mail, so it would be beneficial if you were a fast typist.
* Speak confidently to a wide range of people over the phone, including in Italian.
* Communicate efficiently and in good English and Italian via e-mail and telephone.
* Prioritise tasks and organise their work daily
* Work on Microsoft Office, especially Outlook and Excel.
* You must have a positive interest in the health and wellbeing industry.
* A negotiable salary between £23K - £28K per year, depending on skills and experience.
* Free short courses.
* Store discount card.
* Bike to work scheme.
* 2 company parties per year.
* Additional holiday with the length of service (26 days max + bank holidays).
* Sick pay after the first year of employment.
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