We are looking for an Operations Manager to join our business to manage the day-to-day activities for a calibration business.
This role is focused on customer coordination, operational oversight, and quality-driven process management .
You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day-to-day operational execution .
This is a high-visibility, high-ownership opportunity for someone with a background in a regulated or engineering-driven environment who is ready to step into a role with meaningful impact.
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
This role might suit a Field Based Service Engineer, who is looking to reduce their field based activities and increase their management skills or an existing operations/engineering manager.
Responsibilities
* Establish and maintain business standards for accuracy, productivity and reliability
* Manage the daily functions of the business
* Prepare annual performance review and re-evaluate processes
* Ensure regulatory, compliance and legal rules are followed
* Manage budget to align with goals of business
Qualifications
* Experience in customer success, service coordination, operations, or similar roles
* Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical
* Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
* Familiarity with quality, compliance, and audit-driven environments
* Demonstrated ability to lead projects, coordinate across functions, or take ownership of business-critical tasks (even as a first step into leadership)
* Exposure to Lean, continuous improvement, or process optimization methodologies is highly valued
* Strong organizational skills with the ability to manage competing priorities
* Confidence working with both technical and non-technical teams
* Strong written and verbal communication skills with a focus on clarity and follow-through
* Proactive, hands-on approach with the ability to operate effectively in a smaller, fast-moving team environment
* Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field preferred