Start with a competitive salary of £26,542.Join our dynamic team based in Preston, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role - you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.
You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks.
What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! Imagine the perfect balance of an office environment and the comfort of your own home. Customer Banking Agent
You will work 40 hours per week between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis. We will provide shift rota examples at interview stage.
Training period is approximately 4 weeks, and you will work 8:30am - 5pm Monday - Friday.
Learning academy following training lasts around 8 weeks where you will work between 8am - 8pm, Monday - Friday and 9am-5pm Saturday on a rota basis.
Internal career progression via Capita Academy, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.
Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
We are, on occasion with a small team, asked to work Bank Holidays, but Christmas Day, Boxing Day and New Years Day are all non-working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more!
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
Access to our Aviva DigiCare + Workplace services to support health and wellbeing, providing a range of valuable services.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Y ou will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health.
Handling customer complaints should they arise, adhering to Financial Conduct Authority standards
Support ing vulnerable customers and address ing their complex needs with care and understanding.
Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
Embracing learning, coaching and development to continuously improve your skills and capability
Call Centre Customer Service: Experience in a call centre customer service role.
Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting.
Financial Services: Experience working in the financial services sector.
Additionally, experience using multiple computer systems is a must.
Empathy - Understanding and showing genuine concern for customers' financial difficulties fosters trust and leads to more successful resolutions
Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapport
We're committed to providing the support you need to thrive and succeed. This isn't an entry-level role, so some previous experience is essential. You will be invited to attend a video interview with a member of the recruitment team
If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Preston.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at.
Full time
Contract Type:
Permanent