Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Main purpose of job:
As Hotel Assistant your role is highly responsible for keeping rooms and other areas clean, neat and organised in the hotel. You will provide good customer service with exceptional housekeeping skills in a bid to keep guests happy and ensure repeat business opportunities. You have to be thorough, the time between two different guests occupying a room is tight, and it is up to the Housekeeping Assistant to make sure rooms are ready on time. You will have the ability to manage several tasks at the same time. Additional requirements to work as a Hotel Assistant include knowledge of mixing and using cleaning products safely and appropriately, and ensuring that laundry services are properly coordinated.
Job Duties and Responsibilities:
Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas
Dust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properly
Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions
Wash and sanitise bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels
Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel
Empty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed of
Check stock levels of cleaning and sanitising supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of both
Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations
Ascertain that laundry services are properly coordinated for all guests to minimise complaints and dissatisfaction
Report complaints to the Head Housekeeper
Ensure rooms are cleaned within an agreed timescale To be responsible for any key issued and the security of guests bedrooms in the assigned section
To look for and hand over to the Housekeeping Manager any articles of lost property, in guests bedrooms and areas of work
Be fully aware of the procedures to be taken in the case of emergencies such as guest’s illness.
To be aware of, and comply with, safe working practices as laid down under the Health and Safety Act
To wear any appropriate protective clothing provided by or recommended by the company.
To ensure any accidents to staff, guests or visitors are reported in accordance with the correct procedures
To attend company training if required to.
From time to time you may be required to work in other department’s dependant on business needs. The company will ensure you are fully trained before being asked to do so.
Specific Health & Safety
To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities. Comply with and understand the company’s COVID 19 procedures
Qualifications
Personal Qualities:
Be flexible to cover the business needs
Must have enthusiasm
Must be punctual and reliable
Must be adaptable
Skills / Qualities:
Strong sense of ethics
Autonomous and sense of responsibility,
Ability to work independently,
Be self-motivated,
Positive,
Good interpersonal skills,
Strong communication skills, both written and verbal
Accurate/Attention to detail
Effective organisational skills
Good listening skills and ability to anticipate,
Fluent in English,
Copes well under pressure,
To have a good understanding of H&S regulations.
Ability to build rapport quickly with senior management
The ability to work as part of a team
Be trustworthy
Must have Integrity
Be proactive
Prioritising skills
Customer service focused
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Special Notice:
During the course of duty you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times.
Due to the nature of the industry, flexibility in working hours is essential.
This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary. The list of duties is not exhaustive
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