Job Title: Front of House Assistant
Location: Andover
Working Hours: Monday to Friday, 08:30am - 4:30pm
Pay Rate: £14.00 per hour
Contract Type: Temporary (6 to 8 weeks - could be extended)
Start Date: Monday, 17 November 2025
Role Overview
We are seeking a proactive and customer-focused Front of House Assistant to support the daily operations of reception and facilities services. Reporting to the Front of House Manager, this role plays a key part in ensuring a welcoming, professional, and efficient environment for all visitors and staff. While primarily based at reception, the successful candidate will also assist across various areas of the site, contributing to broader facilities support.
Key Responsibilities
Reception & Visitor Management
Greet visitors, contractors, and suppliers with professionalism and courtesy
Notify hosts promptly via appropriate channels (e.g., MS Teams)
Ensure visitors remain in reception until collected and assist with departure proceduresSwitchboard Operations
Manage incoming calls in line with company protocols
Ensure accurate and timely handling of informationEmergency Procedures
Respond appropriately to fire alarms and bomb threats in accordance with site protocolsReception Area Maintenance
Maintain cleanliness and presentation of reception and tea bar areas
Report and follow up on any maintenance or cleaning issuesAdministrative & Facilities Support
Complete tasks as directed by the Front of House or Facilities Manager
Use systems such as SAP (or equivalent) to raise and receipt purchase orders
Monitor inventory and place orders for site consumablesEvent Support
Assist with the setup and breakdown of onsite events, including furniture and technical supportGatehouse Coverage
Provide cover during lunch breaks and ad hoc support to Gatehouse staffSite Audits
Conduct regular audits of meeting rooms, toilets, and office areas
Liaise with cleaning teams to resolve any issuesGeneral Duties
Undertake additional tasks as required by the Front of House or Facilities Manager
Person Specification
Experience
Essential: Previous experience in a customer service role, ideally within a corporate environment
Desirable: Experience in hospitality or event coordinationAttributes
Assertive with sound professional judgement
Strong initiative and problem-solving capabilities
Flexible and service-oriented approach
Collaborative team player
Curious and eager to learn new systems
Self-motivated and able to work independently
High attention to detail
Calm and composed under pressure
Diplomatic and resilient
Professional in appearance and conductSkills
Proficient in Microsoft 365, SAP (or similar), and Canva
Excellent verbal and written communication skills
Physically capable of moving furniture for eventsKnowledge
Essential: Understanding of high-quality customer service delivery
Desirable: Basic knowledge of catering setups for meetings and eventsAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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