Overview
SALARY: £28,000 - £30,000 (+ London weighting allowance for eligible postcodes)
LOCATION: London (Hybrid, 3 days per week on site)
CONTRACT: Full Time
WORKING PATTERN: Mon - Fri
We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in London. The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role focuses on the day-to-day resolution of technical issues on our systems and hardware to ensure we provide a high quality, trusted service to colleagues and members. This role involves working with a variety of stakeholders including other resolve teams and end users; excellent communication and interpersonal skills and the ability to explain technical issues and solutions to non‑technical staff are required. A strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think outside the box to not only resolve problems but also proactively improve service delivery are essential.
Responsibilities
* Provide 1st Line technical support via multiple channels including phone, email, portal, chat and face to fac
* Provide regular status updates to ensure incidents and requests are effectively prioritised and actioned
* Fulfil service requests raised by MPS colleagues for access to systems, resources and equipmen
* Ensure that work is completed in line with agreed quality guidelines and that SLA/KPI targets are met
* Effectively classify and prioritise incidents and, if appropriate, escalation to Team Leader
Qualifications
* Proven practical experience in a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT supp
* Experience of using Active Directory to provide access to resour
* Ability to explain technical issues and solutions to non‑technical staff
* Experience of managing incidents via an IT Service management platform /ticket management sys
* Strong organisational, analytical, and problem‑solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to deta
* Excellent communication and interpersonal skills, with a high level of integrity and discreti
Benefits
* Up to 10% discretionary annual bonus
* 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you)
* 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
* Private Medical C plan6x salary death in ser
* A personal GP service enabling a video consultation with an NHS‑registered privat e GP
* Employee Assistance Progr amme
* A range of shopping discounts from major high‑street retai
Company Overview
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
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