Work Pattern
Week 1
Sunday 09:00-18:00
Tuesday 12:30-21:30
Wednesday 12:30-21:30
Thursday 13:30-21:30
Friday 13:30-21:30
Week 2
Monday 12:30-21:30
Tuesday 12:30-21:30
Wednesday 11:00-20:00
Friday 12:00-20:00
Saturday 12:00-20:00
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
1. At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
2. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
3. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
4. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
5. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
6. To deliver a great shopping experience for their customers, putting customers before task every time
7. Champion new ways of working within stores through an open mindset and positive attitude
8. Complete tasks and processes that deliver ‘best in town’ standards
9. Serve and sell across all channels brilliantly well
10. Be the voice of our customer to help us continually improve
Key Accountabilities
11. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
12. Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
13. Skilled to utilise all digital tools and communication channels to do the job
14. Share customer and colleague feedback to help us do things better
15. Share knowledge and experience with colleagues to support others in building skill and confidence
16. Own their own learning & development and proactively access digital learning solutions
17. Know the daily sales targets, priorities, promotions & selling opportunities
18. Have great product knowledge to sell and recommend our products and services
19. Proactively engage with customers to understand their needs and make recommendations
20. Understand the store priorities and their part to play
21. Complete tasks with pace and in line with SOPs
22. Minimise cost and waste through good process practice
23. Follow safe and legal working practices
Key Capabilities
24. Understands how M&S operates,it’sstrategy, future and the role they play
25. Committed to delivering excellent work fast with great attention to detail
26. Open to and acts on feedback, asking for this regularly
27. Sets performance objectives for self in conjunction with line manager and in line with business plans
28. Takes accountability for planning and managing own work efficiently to ensure objectives are met
29. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
30. Effective at communicating their intentions to others; ensures communication is clear and simple
31. In control of their own reactions and considers how to share their perspective to create better reaction for team
32. Copes well with change and work challenges and recovers quickly from its impact
33. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
34. Contributing to store sales and cost control
35. Work across the store to get things done right first time within timescales
36. Comprehensive knowledge of customer shopping channels
37. Good level of product knowledge and services across the store
38. Up to date knowledge of the commercial operation and brilliant basics
39. Good level of digital capability and use of digital tools and applications
40. Understand customer needs and spot selling opportunities
41. Adapting to change
42. Good Knowledge of VM principles
Key Relationships and Stakeholders
43. Customers
44. Colleagues
45. Store Leadership
46. BIG