Job Title: SC‑Cleared Logistics Co‑ordinator (Wokingham / Reading Area)
Start Date: Monday 1st June
Contract Length: 3 Months (with potential extension)
Location: Wokingham (Reading area) – Warehouse environment
Clearance Required: Active SC Clearance
📌 Role Overview
We are looking for two SC‑cleared Logistics Co‑ordinators based near Wokingham to support a high‑volume IT logistics and device‑management operation. This role sits within a busy warehouse environment and supports joiners, leavers, break‑fix requests, device refresh projects, and general warehouse activity.
You’ll be part of a hands‑on team ensuring devices are processed, tracked, shipped, and recorded accurately across multiple systems while meeting strict SLAs.
🛠️ Key Responsibilities
* Service ticket management — Work within the customer’s ITSM platform, ensuring all tasks meet SLA requirements.
* System updates — Maintain alignment between customer systems and internal Xeretec systems through accurate manual updates.
* Joiners & leavers processing — Prepare and dispatch devices for next‑business‑day delivery.
* Stock & CMDB updates — Move items in/out of stock and maintain accurate asset records at all times.
* Autopilot pre‑provisioning — Trigger Autopilot setup on all outbound devices.
* Delivery scheduling — Arrange collections and deliveries with end users.
* Ticket documentation — Add tracking numbers, asset details, and progress updates.
* Device cleaning & grading — Assess returned devices and prepare them for reuse.
* Warranty management — Log and track Microsoft return‑to‑base warranty claims.
* SLA reporting — Provide weekly updates to the Service Delivery Manager.
* High‑volume refresh support — Assist with configuration and shipment of up to 500 laptops per week.
* General warehouse support — Help the wider team during quieter periods.
🎯 Ideal Candidate Profile
* Active SC Clearance (essential)
* Experience in IT logistics, warehouse operations, or device lifecycle management
* Comfortable working in a fast‑paced, high‑volume environment
* Strong organisational skills and attention to detail
* Confident using ITSM tools, CMDBs, and asset‑tracking systems
* Ability to meet tight deadlines and SLA commitments
* Excellent communication skills for customer and internal updates
💼 What We Offer
* Immediate start on a key customer project
* 3‑month contract with potential extension
* Supportive team environment
* Opportunity to work on a large‑scale device refresh programme