Responsibilities
* Support planning and coordination of proposition launches and changes, tracking actions, dependencies and milestones.
* Maintain implementation plans and readiness checklists across multiple delivery teams, and act as a point of coordination between teams during implementation phases.
* Assist in assessing operational readiness, including processes, systems, documentation, training and customer communications.
* Support decision making by ensuring go to market plans are captured, documented and tracked.
* Produce and maintain clear implementation artefacts, including change summaries and impact assessments.
* Ensure approved proposition changes are accurately reflected across systems, policy documentation and marketing materials.
* Liaise with teams across operations, claims, clinical, IT, digital and distribution to gather updates and resolve dependencies.
* Stay informed of key regulatory changes and expert guidance as a key member of the governance community.
Candidate Profile
We’re seeking someone who is proactive with strong attention to detail to support the delivery of health propositions. You’ll coordinate implementation activity, track readiness, and ensure propositions are launched on time and in line with approved designs. You’ll play a key part in ensuring that proposition changes are clearly understood, consistently applied and operationally ready before launch, helping to reduce delivery risk and customer impact.
Qualifications
* Experience in implementation, training, change or project support roles, ideally within insurance or regulated environments.
* Strong organisational skills with the ability to manage multiple workstreams and priorities.
* Comfortable working across multiple stakeholders and functions.
* Good understanding of operational processes and customer journeys.
* Attention to detail and commitment to quality and accuracy.
* Proactive, solutions orientated mindset.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Internal Candidates
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
Eligibility and Compliance
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
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