Summary of Role Support Service and Maintenance operations for fire sprinkler systems, assisting in compliance verification, quality assurance, and technical coordination while developing knowledge of BS EN 12845, TB203, and regulatory standards. What you will be doing Assist in verifying maintenance activities comply with BS EN 12845 Clause 20, TB203, and BS 9251 requirements. Validate that inspections (weekly through annual) cover all prescribed system components and testing procedures. Conduct audit inspections of completed service work for thoroughness and technical accuracy. Develop your own understanding of British Standards, LPC rules, BAFSA guidance, and insurer specifications. Track quality metrics including defect rates, repeat calls, and compliance rates. Review defect reports and categorize by severity (critical/major/minor). Provide technical guidance on remediation methods ensuring standards compliance. Assist in following Hall & Kay impairment procedures when systems are taken offline or returned to service. Identify installations with deteriorating conditions or recurring compliance issues. Escalate critical deficiencies to clients with clear risk explanations. Assist in preparing detailed service reports documenting findings, test results, and remedial actions. Maintain comprehensive service records per BS EN 12845 Section 20 and insurance requirements. Review annual inspection certifications for accuracy and completeness. Prepare technical files for external audits and LPCB certification compliance. Maintain central databases for service history and trend analysis. Provide technical guidance to field service engineers on system configurations and defect interpretation. Support troubleshooting efforts for system malfunctions and component failures. Review proposed remedial work methods for technical soundness. Assist in communicating technical findings and compliance risks to clients. Attend client meetings alongside manager to support professional development. Help educate clients on maintenance obligations under relevant standards. Analyse service data to identify component failure trends and reliability issues. Track KPIs including completion rates, defect recurrence, and customer satisfaction. Assist in developing process improvements based on field experience and industry best practices. What we will need from you Formal qualifications in Mechanical/Building Services Engineering, Fire Engineering, or equivalent (essential) 3-5 years in fire sprinkler industry (installation, commissioning, maintenance) (essential) Experience in a quality assurance role with technical compliance responsibility Comprehensive knowledge of BS EN 12845 (Section 20 - Maintenance) and BS 9251 Familiarity with sprinkler system components from major manufacturers (Tyco, Viking, Victaulic, Reliable) (essential) Working knowledge of hydraulic principles, pump systems, control equipment, and water supply arrangements (essential) Experience with defect diagnosis, troubleshooting, and remedial specification (essential) Ability to interpret as-built drawings, hydraulic calculations, and system schematics(essential) Understanding of British Standards and insurer requirements (LPC, FM Global, Zurich) (essential) Awareness of Building Regulations and Fire Safety Order obligations (essential) Systematic approach to defect analysis, risk assessment, and trend analysis (essential) Communication skills for explaining complex technical issues to varied audiences (essential) Capability to assist in guiding and mentoring service engineers (essential) IT proficiency with service management software, CAFM systems, and Microsoft Office (essential) What you can expect in return Competitive & negotiable salary depending on experience 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 16.40, Friday 8.45 16:00) Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140 year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UKs most respected companies in all areas of industry and construction. At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140 year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UKs most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call the Hall & Kay way.its a people thing. Put simply, we know we can achieve more when we work as a team with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. Its our people that make us trusted to deliver.